Senior Technical Support Engineer

Start date:
Posted By:
Benny Lavery

Job Description:

Senior Technical Support Engineer


In order to be successful in this role, we need someone who has:

  • Demonstrated ability to troubleshoot technical issues and understand the problem statement

  • Working knowledge of the components in cloud/web applications

  • Good experience in one (or more) scripting languages:  JavaScript, Python, Perl, Unix Shell, Windows Shell)

  • Good experience with Cs (e.g. MySQL, Oracle)

  • Basic experience administering Linux/Unix OR Microsoft Server

  • Good experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)

  • Understanding of remote administration via SSH, SNMP, WMI, Powershell

  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems

  • Ability to multi-task and work with high-value customer administrators and developers.

  • Should be a team player working efficiently in a collaborative environment

  • Strong personal commitment to quality and customer service

  • Proven ability to maintain a professional demeanor when handling complex user issues (difficult customers)

Desired Skills

  • Experience working with the ServiceNow Platform

  • A fundamental understanding of ITSM, ITIL, or CMDB

  • Deep understanding of JavaScript.

  • Advanced MySQL or Oracle experience

  • Experience diagnosing performance degradation

  • Understanding of remote administration via SSH, SNMP, WMI, Powershell.

  • Experience providing SaaS support


  • The ideal candidate is a college graduate with a Computer Science degree or equivalent.

  • 5+ years providing customer facing technical support (Web based products or e-commerce preferred)