Senior Service Designer

Job Terms:
$130k / $140K + Super
Posted By:
Rosie McAlister

Job Description:

We are looking skilled Senior Service Designer ​to work with a financial tech company focusing employee experience.

The team work very collaboratively with the amazing platforms product teams to ensure they deliver amazing experiences for internal front-lined users and also our external users and partners.

You will be working on:

  • Plan, facilitate and create insight reports based on qualitative and quantitative customer experience research.
  • Analyse data from a variety of sources, to inform content and design decisions.
  • Work closely with UX, UI and Content Designers to plan, iterate and validate designs with customer testing.
  • Measure and analyse the  experience to optimise the performance of products and services.

About You

  •  Strong collaborator within multi-functional teams
  • Can take a holistic view of a problem and its ecosystem
  • Nurture a deep understanding of our internal teams and processes that we use to support our customers
  • A love of simplifying complex problems
  • Focus on outcomes. Adjust the approach and find new ways to solve the real problem
  • Experience in designing, planning, facilitation, and conducting research 
  • The ability to translate research findings into actionable results
  • Understand and communicate customer needs and behaviours with stakeholders
  • Balance the needs of stakeholders with competing priorities
  • Strong storytelling and interpersonal skills for building empathy for customers

INTERESTED? If this role sounds like just what you’re looking for, I would love to chat further. Please contact Rosie - rmcalister@aquent.com and we can organise a time to discuss the details.

KNOW SOMEONE SUITABLE? Please feel free to share/forward this role to anyone you feel may be a match. We have a great referral bonus and can hook you up with $$ for anyone you refer that we place into this (or other) roles.

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