- Sydney - remote / onsite blend
- Job Terms:
- Posted By:
- Galina Velas
Exciting role joining a healthcare organisation, helping them achieve a Digital First Customer Centric mindset – this role touches upon Service Design, omni-channel CX projects, digital transformation, future state ideation, and overarching organisational change.
ROLE: CX Designer (Service Designer)
THE CLIENT: Healthcare organisation providing world leading research and services.
LOCATION: Sydney onsite / remote blend
DURATION: Contract - 6-12 months, view to convert to permanent role
SALARY: Circa $150k pack
This role forms a key part of a major organisational transformation, encompassing new systems, new ways of work across all levels - a true fundamental shift to a progressive future vision.
This is a rare opportunity to help design a new solution from the ground up – working from a bank canvas to establish the new CX driven way of working for an organisation that is focused upon helping people to live their best lives.
Projects are often non-digital solutions, they could be a way of working, the design of a process, or an omni-channel experience; and some projects will encompass digital outputs as well.
Within this role you will be:
Working hands-on as a CX Designer / Service Designer – taking projects through discovery phase, defining the problem, reviewing data from both qualitative and quantitative research, working through ideation and testing MVPs (often non-digital solutions)
Working in Agile sprints of 2-4 week blocks
Partnering closely with stakeholders across the business – helping to embed a customer centric approach, embrace the new ways of working and drive forward new solutions
Reporting into, working closely with and supported by the Head Of Customer Experience and Innovation
Helping an organisation gain great outcomes for people in need of support
INTERESTED? If this role sounds like it could align for you, we would love to chat further – please contact Galina - email@example.com and we can organise a time to discuss the details.
KNOW SOMEONE SUITABLE? Please feel free to share / forward this role to anyone you feel maybe a match. We have a great referral bonus and can hook you up with $$ for anyone you refer that we place into this (or other) roles.
LOOKING FOR A VISUAL DESIGN ROLE, BUT THIS DOESN'T ALIGN? I would love to assist, please email our Talent Specialist Kate – firstname.lastname@example.org – with your resume, portfolio or case study doc and an outline of what you are looking for.