CX Designer (Service Designer)

Sydney - remote / onsite blend
Job Terms:
Posted By:
Galina Velas

Job Description:

Exciting role joining a healthcare organisation, helping them achieve a Digital First Customer Centric mindset – this role touches upon Service Design, omni-channel CX projects, digital transformation, future state ideation, and overarching organisational change. 

ROLE: CX Designer (Service Designer)

THE CLIENT: Healthcare organisation providing world leading research and services.

LOCATION: Sydney onsite / remote blend

DURATION: Contract - 6-12 months, view to convert to permanent role

SALARY: Circa $150k pack

This role forms a key part of a major organisational transformation, encompassing new systems, new ways of work across all levels - a true fundamental shift to a progressive future vision.

This is a rare opportunity to help design a new solution from the ground up – working from a bank canvas to establish the new CX driven way of working for an organisation that is focused upon helping people to live their best lives.

Projects are often non-digital solutions, they could be a way of working, the design of a process, or an omni-channel experience; and some projects will encompass digital outputs as well.

Within this role you will be:

  • Working hands-on as a CX Designer / Service Designer – taking projects through discovery phase, defining the problem, reviewing data from both qualitative and quantitative research, working through ideation and testing MVPs (often non-digital solutions)

  • Working in Agile sprints of 2-4 week blocks

  • Partnering closely with stakeholders across the business – helping to embed a customer centric approach, embrace the new ways of working and drive forward new solutions

  • Reporting into, working closely with and supported by the Head Of Customer Experience and Innovation

  • Helping an organisation gain great outcomes for people in need of support

INTERESTED? If this role sounds like it could align for you, we would love to chat further – please contact Galina - gvelas@aquent.com and we can organise a time to discuss the details.

KNOW SOMEONE SUITABLE? Please feel free to share / forward this role to anyone you feel maybe a match. We have a great referral bonus and can hook you up with $$ for anyone you refer that we place into this (or other) roles.  

LOOKING FOR A VISUAL DESIGN ROLE, BUT THIS DOESN'T ALIGN? I would love to assist, please email our Talent Specialist Kate – kverran@aquent.com – with your resume, portfolio or case study doc and an outline of what you are looking for.

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