Marketing Campaign Analyst

Overview

Telecommunications sector

12 month contract

Sydney based role (Hybrid)

Working within the Customer Engagement’s Service Squad in the Campaign Analytics team of a large telco, you will be involved in ideation, campaign solution design, impact assessment and delivering business recommendations.

Responsibilities include:

• Building, testing, auditing and executing campaigns and propositions via the delivery platform, including the cleansing and preparation of bespoke data via Alteryx and/or SQL
• Translating marketing requirements into Campaign and other analytical tasks
• Performing data, statistical and customer analysis to understand how campaign interventions, product changes and market dynamics impact the business
• Developing recommendations with a clearly articulated, structured arguments and delivering the findings back to the business
• Consolidating information to present a holistic view of customer behaviours, market trends and campaign impact
• Contributing to overall team productivity and process improvements
• Maintaining documentation for audit trail and reviewing fellow analyst’s work for quality assurance
• Maintaining a centralised knowledge base and process documentation

Skills and experience required:

• 3-5 years SQL experience
• 3-5 years Analytics experience in a service industry
• 3-5 years Campaign Management/Analytics experience with a proven ability to use insights to identify the key factors that will transform a customers’ experience
• 3-5 years’ experience in Telco/Service industries
• 2-4 years’ experience of Alteryx or similar analytics software

Desirable:

• Knowledge of Australian Privacy & Regulatory guidelines relating to Customer Information and Use
• Knowledge of PEGA or similar system
• Knowledge of Salesforce or similar system
• Tableau or other reporting tool experience
• Advanced Analytics and Modelling techniques

If you have the relevant experience, please get in contact ASAP for a discussion.

Annie Sharrock

[email protected]

Only candidates with Full Working Rights in Australia will be considered.