Account Director

Overview

Account Director – Creative Agency

Working with a dynamic and fast paced creative agency, you will be part of a dedicated team who have a deep understanding of business, creativity and innovation that converts audiences and boosts brand loyalty. You’ll have the chance to work with some of APAC’s most exciting brands.

Reporting to the Director of Creative, you will focus on the management and growth of the agency’s key client accounts, responsible for overseeing projects from start to finish, developing new client relationships, as well as identifying, and delivering new revenue opportunities.

What you’ll be doing:

Client Management

• Develop and maintain strong client relationships including, client profitability, retention, growth, exceptional service delivery and consistently ensuring we are delivering beyond our client’s expectations
• Work with clients to formulate detailed creative briefs and work with team to build out responses & estimates
• Liaise with in house teams in order to ensure scoping and requirements are clearly defined, and complete client work in line with both client and agency expectations
• Run regular client meetings and internal WIPs, ensuring communication is clear and understood
• Develop strategy and campaign decks, project plans, timelines, scope of work and budgets, and manage project execution to ensure that deliverables are completed on time, within scope, and within budget
• Stay current on industry trends, best practices, client sectors, and emerging technologies to maintain a competitive edge for the agency and its clients

Financial Management

• Generate & oversee cost estimates for new client briefs, ensuring that they are accurate and profitable
• Manage scope creep and monitor profitability of agency jobs, working with team to ensure we are meeting set financial goals
• Assist with forecasting client revenue and managing retainers as/when required
• Work with finance on invoicing requirements

Business Development

• Contribute to developing new client and business opportunities in collaboration with the senior management team
• Maintain regular contact with existing clients and promote the agency and its service offering in order to drive growth and revenue
• Participate in new business development activities, including proposal development, pitch presentations, and networking events
• Develop and maintain stakeholder relations with key industry personnel

Strategic and Communication Planning

• Ensure clear and regular communication with team– this includes briefing, budgeted time allocations, and quality standards
• Have an understanding and ability to interpret briefs in any media and find solutions
• Keep up to date with industry trends & research, and attend regular events/conferences when required
• Utilise insights from research, data and trends (such as GWI) to inform effective responses to client briefs

What you’ll bring:

• A track record of client management as a Senior Account Manager or Account Director at a complex agency working with big brands
• Proven history in developing detailed creative briefs ensuring scoping and requirements are clearly defined
• Exceptional client and stakeholder management skills
• Significant experience in delivering business pitches and identifying business opportunities for clients
• Database management, including estimate, quotation, and invoicing experience
• Project management skills and experience with workflow tools
• A record of taking personal responsibility for own performance
• A consultative approach to client relationships and superior written and verbal communication skills

If you have the skills and experience and are looking for a step up in your career, please reach out and let’s have a conversation!

Only candidates with Full Working Rights in Australia will be considered.