Building a UX Team

Aquent Aquent


Aquent is the sole provider of contract high-level user experience strategists, user researchers, interaction designers, and mobile application developers to the User-Centered Design team at a large multinational energy company.

The client’s Mobile Application Delivery team realized a need to provide strong user experience consulting and support to their internal clients. They wanted to reduce their costs from using external agencies and consulting companies, as well as retain the work and expertise in-house, but they had difficulty finding strong talent.


Aquent found and placed the first senior-level UX leader on the team, and over the course of the next year and a half worked with the team to grow it to include user experience researchers, interaction designers, and mobile application developers. There is now a fully functional team of Aquent talent providing UX support across the enterprise.


The team’s high level of recognition led to presenting a UX workshop to the IT president, who has since advocated their work throughout the company.

The client saved 30% to 50% versus engaging with some outside agencies. They were able to add the expertise without the headcount.

In addition, by working with Aquent, the client reduced the time normally required to find these resources by approximately 50% versus other staffing sources, and the client has told us that the quality of the talent placed was stronger.

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