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UX Design Strategist

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We are seeking a UX Designer to become an integral part of our team! You will design AMAZING digital marketing products & experiences...but that's not all! You will work on various aspects of an experience + delivery of those products / services.

As a design strategist on this team, you’ll lead design initiatives at the intersection of digital and physical experiences. You will design the entire service, including the back-of-house systems and processes to deliver great experiences. Outlining experiences through delivery / full experience design which includes:  Gathering insights, concepts that are high-level, thinking through how the solution is going to work / look, out-lining journey, mapping key features. 

Our team is focused on human experiences, reimagining the services and interactions we offer at our branches and physical spaces. We are a humble but driven team that cares deeply about our customers and our colleagues. 


 Responsibilities:

  • Create functional and appealing product designs
  • Use a range of methodologies like design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frameworking for both digital and physical user experiences
  • Combine artistic talent with product and marketing research
  • Work with clients to refine designs and secure final approval for production
  • Collaborate with fellow designers and managers  

 

Qualifications:

  • At least 3 years of experience in design strategy or service design, human-centered design, design thinking tools and methods, or related field
  • Familiarity with production processes and materials
  • Service design experience 
  • Strong presentation skills
  • Deadline and detail-oriented

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