Technical Support Engineer UX

Overview

Contract: 12 months
Location: Sydney (Hybrid)
Rate: $56.50/hour + Super

About the Company

Our client is a global leader in cloud-based platforms that help businesses work smarter, faster, and better. Their technology is used by some of the world’s biggest organisations to streamline operations, deliver outstanding digital experiences, and solve complex challenges. Joining this team means being part of a forward-thinking environment where innovation and customer success are at the centre of everything.

About the Role

We’re looking for a Technical Support Engineer who can take on complex technical challenges and deliver clear, customer-focused solutions. You’ll work closely with partners and customers, develop deep expertise across the platform, and collaborate with other team members across multiple technologies.

Key Responsibilities

• Manage and resolve challenging issues for enterprise customers and partners.
• Troubleshoot and analyse the most difficult technical problems.
• Provide clear, professional communication and guidance to high-value customer administrators and developers.
• Work across incident, problem, and change management processes, as well as knowledge base, defect, and escalation management.
• Collaborate with colleagues to share knowledge and improve support practices.

Skills & Experience

• 3+ years providing customer-facing technical support (web-based products or e-commerce preferred).
• Strong ability to analyse log files and apply standard debugging concepts.
• Excellent problem-solving approach, analytical skills, and customer management skills.
• Strong written and verbal communication skills in English, with the ability to explain complex technical issues clearly.
• Experience with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML/XHTML.
• Strong JavaScript skills, with exposure to AngularJS and Jelly.
• Experience with Java or similar backend programming language.
• Understanding of Object-Oriented Design principles.
• Experience with relational databases (MySQL, Oracle).
• Familiarity with Linux, UNIX, or other operating systems.
• Ability to manage time effectively and handle multiple priorities.

Desirable

• Previous experience working with the Service Now platform or something similar (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros).
• Experience providing SaaS or PaaS support.

Education

• Bachelor’s degree (or higher) in Computer Science, Computer Information Systems, or a related field — or equivalent practical experience.

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