Tech Support Engineer - UX

Overview

What we are looking for in a candidate:

• 4+ years providing customer facing technical support (Web-based products or e-commerce preferred)
• Must be proficient with analysing log files and standard debugging concept.
• Excellent written and verbal communication skills in English – with the ability to clearly articulate solutions to complex technical problems
• Ability to work with high-value customer administrators and developers
• Must have knowledge of and experience in incident, problem, and change management as well as knowledgebase management, defect & escalation management.

Qualification & Experience

• Experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
• Experience with JavaScript, AngularJS and Jelly.
• Experience working in Java or similar backend programming language
• Experience and understanding of object-oriented design 
• Knowledge of with relational databases such as MySQL, Oracle
• Working knowledge of the components in a web applications stack
• Familiarity with Linux, UNIX or other OS